Arşivler: Projects

The Bosnet Service Number Renter Application was developed to provide businesses with an efficient solution for renting dedicated service numbers and managing Interactive Voice Response (IVR) call flows. The platform allowed users to rent service numbers, configure custom IVR systems, and route incoming calls based on predefined options, streamlining customer service interactions and enhancing call handling efficiency.

Key Features and Functionality:

• Service Number Rental: The application enabled businesses to rent dedicated service numbers, including toll-free and local numbers, for customer interactions. This feature helped organizations establish professional, easy-to-remember numbers for customer support and other services.
• IVR Call Flow Management: Users could configure IVR call flows, defining custom menus and routing options for incoming calls. The platform offered an intuitive interface to design call flows, allowing businesses to provide a tailored experience to customers by directing them to the appropriate departments or services based on their input.
• Seamless Call Routing: The system ensured seamless routing of incoming calls based on the IVR options selected by the callers. Businesses could set up call forwarding, voicemail, or direct transfers to specific agents, improving call handling and minimizing wait times.
• Telecom Integration: Integrated with telecom services, the platform facilitated reliable call routing and management, ensuring smooth operation of rented service numbers and IVR configurations.
• Customizable Call Handling: The system allowed businesses to create specific call handling rules, such as time-of-day routing, language selection, and priority options for VIP clients, improving customer service interactions and operational efficiency.
• Real-Time Monitoring and Reporting: The platform provided real-time monitoring of call flows, with reporting tools to track call volumes, wait times, and the performance of the IVR system. This helped businesses make data-driven decisions to optimize their call handling and customer experience.
• Scalable Solution: The application offered scalability, making it suitable for small businesses and large enterprises alike, with the flexibility to expand as the business grows and its customer interaction needs evolve.

By offering a solution for renting service numbers and managing IVR call flows, Bosnet enabled businesses to enhance their customer service capabilities, provide tailored experiences, and improve operational efficiency in handling incoming calls.

The Alem5 Chat Web Application was developed as a social platform to facilitate real-time communication between users, offering both text-based chat and voice interaction features. Designed to provide a seamless, interactive experience, the platform aimed to connect individuals looking to form new friendships and social connections, while prioritizing privacy, security, and user engagement.

Key Features and Functionality:

• Real-Time Text-Based Chats: The application allowed users to engage in instant, real-time text-based conversations, providing a dynamic chat interface that enabled users to connect with others easily and comfortably.
• Voice Interaction Support: Alem5 enabled users to communicate via voice, offering voice call functionality to complement text-based chats and improve the overall interaction experience.
• Integrated SMS Support: With integrated SMS capabilities, users were able to send and receive messages directly via their phones, making it easier to stay connected even when not actively logged into the platform. This feature expanded accessibility and enhanced user engagement.
• User Authentication and Data Protection: The platform ensured strong user authentication through secure login mechanisms and data protection protocols, safeguarding user information and maintaining the privacy of interactions.
• Interactive User Interface: Alem5 provided a user-friendly and engaging interface that encouraged interaction. Features such as easy profile management, chat history, and search functions for discovering potential connections enhanced the overall experience.
• Privacy and Security: The platform placed a strong emphasis on privacy and security, ensuring that all communication, whether via SMS or voice, was securely encrypted. Additionally, users had full control over their personal data and chat preferences.
• Cross-Device Compatibility: Alem5 was accessible via both desktop and mobile browsers, enabling users to maintain connections on various devices without losing functionality or performance.

By offering a multi-faceted communication experience with voice, text, and SMS capabilities, Alem5 provided a platform where users could form friendships and socialize in a secure and engaging environment.

The Tourism Hotel Reservation Web Application was developed to offer travel agencies a streamlined and efficient platform for managing hotel bookings. Designed to provide a seamless booking experience for both travel agencies and their customers, the system allowed users to search, book, and manage hotel reservations through an intuitive and user-friendly interface.

Key Features and Functionality:

• Hotel Search and Booking: The application enabled users to search for hotels based on various criteria such as location, price, and amenities, making it easy to find the perfect accommodations. Customers could book hotels in real-time, receiving instant confirmation of their reservations.
• Integration with Hotel APIs: The system integrated with multiple hotel APIs to provide real-time availability, pricing, and booking functionality. This ensured that users always had up-to-date information on room availability and rates.
• Customer Account Management: Users could create and manage customer accounts, storing personal details, booking preferences, and payment methods for faster future bookings. Account features also included the ability to modify or cancel reservations as needed.
• Booking History Tracking: The platform allowed users to track their booking history, view past reservations, and rebook favorite hotels quickly, enhancing user convenience.
• Secure Payment Processing: Integrated with secure payment gateways, the system ensured that all transactions were processed securely, supporting multiple payment methods and providing customers with confidence in the payment process.
• Multi-Language and Multi-Currency Support: To accommodate a diverse customer base, the application supported multiple languages and currencies, allowing travel agencies to cater to international clients effectively.
• Admin Dashboard for Agencies: Travel agencies were equipped with an admin dashboard that provided insights into bookings, customer preferences, and performance analytics, helping them better manage their offerings and tailor their services.

This Tourism Hotel Reservation Web Application enhanced the booking experience by offering a robust and scalable platform for both travel agencies and customers, improving operational efficiency and customer satisfaction through easy-to-use tools, real-time updates, and secure payment systems.

The SMSTurca Customer SMS Web Application was developed to provide customers with a powerful, user-friendly platform for creating, managing, and monitoring SMS campaigns. This web-based solution enabled customers to directly access and utilize the SMS infrastructure, empowering them to design and send targeted SMS messages with ease.

Key Features and Functionality:

• SMS Campaign Management: The platform allowed users to create, schedule, and manage SMS campaigns. Customers could design custom messages, select recipient lists, and schedule the time for message delivery, making it easy to run marketing and communication campaigns.
• Real-Time Message Delivery: Integrated with telecom APIs, the system ensured real-time message delivery, providing immediate feedback on the status of each SMS sent, ensuring smooth and efficient communication.
• Status Tracking and Reporting: The application featured built-in tools to track the delivery status of SMS messages, monitor their reach, and generate comprehensive reports on campaign performance. This allowed customers to analyze the effectiveness of their messages and optimize future campaigns.
• Secure Communication: The system was designed to ensure secure and efficient communication, with robust encryption and data protection measures in place to safeguard customer information and SMS content.
• User-Friendly Interface: The platform provided a simple and intuitive interface, allowing customers to manage their SMS campaigns with minimal technical knowledge. The dashboard displayed real-time campaign data, helping users track ongoing and past campaigns with ease.
• Integration with Telecom APIs: The application was fully integrated with telecom APIs, ensuring seamless interaction with the telecom network for message delivery and receipt, and enabling users to send messages to large-scale audiences without issues.

By providing customers with easy access to advanced SMS functionalities, SMSTurca empowered businesses to optimize their communication efforts and achieve greater engagement through targeted, data-driven SMS campaigns.

The Vodafone Corporation Paid SMS, Who Called, and Who Is Calling Applications were developed to deliver advanced telecom services, providing users with valuable features such as paid SMS capabilities, caller identification, and real-time notifications about incoming calls. The applications were seamlessly integrated with HUAWEI’s telecom systems to ensure smooth operation, secure data processing, and enhanced user experience.

Key Features and Functionality:

• Paid SMS Service: The platform enabled users to send paid SMS messages, offering a secure and efficient way to communicate through SMS, with integrated payment mechanisms for processing transactions.
• Caller Identification (Who Called): The “Who Called” feature provided users with the ability to identify incoming callers, offering real-time information about the caller’s identity, whether they were in the user’s contacts or not.
• Real-Time Notifications (Who Is Calling): The “Who Is Calling” feature offered instant notifications about incoming calls, helping users make informed decisions before answering unknown calls.
• Integration with HUAWEI Systems: The application was deeply integrated with HUAWEI’s telecom infrastructure, ensuring a reliable and secure flow of data between systems, while optimizing the user experience across Vodafone’s network.
• User Subscription Management: The platform included tools for managing user subscriptions, allowing customers to subscribe to, modify, or cancel services as per their preferences, with an easy-to-navigate interface for managing these settings.
• Telecom Compliance: The system was designed to comply with telecom regulations, ensuring that all services, including payment and user data processing, met the required legal and industry standards.
• Enhanced User Engagement: By offering real-time call information and paid SMS services, the application increased user engagement, giving customers valuable insights into their calls and messages while ensuring privacy and security.

This suite of telecom applications played a significant role in improving user engagement by providing enhanced caller identification, seamless SMS capabilities, and compliance with telecom regulations, all integrated smoothly with HUAWEI’s infrastructure.

The ITS & BOSNET Corporate Web Applications was developed to enhance internal processes and communication within the organization. Designed with efficiency and security in mind, the platform offered a centralized hub for employees to access essential resources, manage tasks, and collaborate effectively.

Key Features and Functionality:

• Secure Access: The application provided secure, role-based access to critical organizational resources, ensuring that sensitive information was protected while still being easily accessible to authorized personnel.
• Employee Management Tools: The platform included comprehensive employee management tools, allowing HR and managers to track employee performance, manage schedules, and facilitate employee-related requests seamlessly.
• Document Sharing: It featured a document management system, enabling secure sharing, storage, and collaborative editing of documents across departments, improving the accessibility of key files and reducing reliance on paper-based processes.
• Real-Time Collaboration: The application supported real-time collaboration among teams, offering chat functionality, task management, and team-specific channels for ongoing projects and discussions.
• Integration with Existing IT Infrastructure: The platform was integrated with the company’s existing IT systems, ensuring smooth synchronization of data across departments and eliminating data silos.
• Workflow Streamlining: By automating key business processes and centralizing essential operations, the application streamlined workflows, allowing employees to focus on high-priority tasks while reducing administrative overhead.
• Operational Efficiency: The improved collaboration and efficient management of resources led to better decision-making and enhanced productivity, driving operational excellence across the organization.

This corporate web application played a vital role in improving internal communications, optimizing workflows, and ensuring seamless coordination between departments, leading to a more agile and effective organization.

The Energy Outage Detection Application was developed to leverage real-time data from Turkcell’s base stations across Turkey. This system was designed to monitor and detect energy disruptions and outages within the mobile network infrastructure, enhancing the reliability of energy distribution and improving response times during power failures.

Key Features and Functionality:

• Real-Time Data Monitoring: The system continuously analyzed data from Turkcell’s base stations, tracking power usage, network activity, and energy supply to detect fluctuations that may indicate potential outages.
• Energy Disruption Detection: By correlating base station activity with energy supply data, the application identified abnormal patterns and alerted operators to energy disruptions or outages in real time.
• Early Warning System: The system provided early warnings of power failures, enabling network operators and energy providers to take immediate action and minimize service downtime.
• Faster Response Times: With real-time alerts and insights, the application allowed for quicker responses to outages, helping to restore energy supply and minimize impact on services.
• Comprehensive Reporting and Analytics: The application offered detailed reports and analytics on energy distribution, outage events, and system performance, providing operators with valuable insights to monitor and optimize energy usage and distribution.
• Service Continuity: By detecting and addressing outages proactively, the system ensured continuity of service, reducing the likelihood of disruptions to Turkcell’s mobile network and supporting overall service reliability.

This energy outage detection solution contributed significantly to improving grid management, enabling faster intervention in case of power failures, and ensuring better overall service continuity across Turkey.

Developed a smart voice assistant named Lara, powered by Mozilla’s DeepSpeech engine, designed for natural voice interaction, task execution, and real-time feedback. The project focused on low-latency voice processing and modular command execution.

Strategy

The goal was to create a lightweight, offline-capable voice assistant that could understand and execute user commands in real-time. The system was designed to be domain-agnostic, enabling easy integration into IoT, desktop automation, or smart kiosk scenarios.

Design

Speech-to-text functionality was implemented using Mozilla DeepSpeech, with a custom-trained language model tailored to domain-specific vocabulary. The assistant pipeline included:

• Wake Word Detection with Porcupine
• STT via DeepSpeech (Python bindings)
• Command Parsing via rule-based NLU and intent classification
• Task Execution Engine using event-driven architecture

The system was wrapped in a modular Python application, enabling plug-and-play command modules (e.g., weather, file access, calendar).

User Experience

Lara could be activated by voice, process user queries with low latency, and give real-time spoken or visual responses. Commands like “open email,” “what’s the weather,” or “create a reminder” were handled smoothly. The system also included voice feedback using TTS (Text-to-Speech) for full duplex interaction.

Developed a centralized project monitoring and management platform that aggregates data from multiple systems (SAP, IBM Jazz, Jira, MS Project Server, Azure DevOps) to provide real-time, actionable insights for project managers at TÜBİTAK BİLGEM.